Refund Policy

Last Updated: April 14, 2026

1. Introduction

At McGuirks Golf, we take pride in the quality of our products and services. We understand that from time to time, a purchase may not meet your expectations, and we want to make the returns and refund process as straightforward as possible. This policy applies to all purchases made through our website mcguirksgolsf.com or directly through our business.

This policy is governed by Irish consumer law, including but not limited to the Consumer Rights Act 2022, the Sale of Goods and Supply of Services Act 1980, and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. These laws grant you specific statutory rights, and nothing in this policy is intended to limit or override those rights.

By making a purchase with McGuirks Golf, you acknowledge that you have read, understood, and agree to the terms set out in this Refund Policy.

2. Your Statutory Rights

Under Irish and EU consumer law, you are entitled to goods and services that are:

• Of satisfactory quality and fit for purpose
• As described and matching any sample or model shown to you
• Durable and safe for normal use
• Supplied with any updates or accessories that you might reasonably expect

If any product or service fails to meet these standards, you are entitled to a remedy, which may include a repair, replacement, or refund. Your statutory rights are not affected by this policy.

For online and distance purchases, you also benefit from a 14-day cooling-off period under EU consumer regulations, during which you may cancel your order and receive a full refund without providing a reason, subject to the exceptions outlined below.

3. Eligibility Conditions for Refunds

To be eligible for a refund, the following conditions must generally be met:

• The item must have been purchased directly from McGuirks Golf via mcguirksgolsf.com or our physical premises.
• You must submit your refund request within the applicable timeframe (see Section 4 below).
• The item must be returned in its original condition, including all original packaging, tags, accessories, and documentation.
• You must provide valid proof of purchase, such as a receipt, order confirmation email, or bank transaction reference.
• The item must not fall within the category of non-refundable items listed in Section 5 of this policy.
• The item must not have been used, damaged, or altered beyond normal inspection.

Where a product is faulty, not as described, or not fit for purpose, different conditions may apply regardless of the timeframe, and your statutory rights will take precedence.

4. Timeframes for Refund Requests

We operate within the following refund timeframes:

We strongly encourage customers to inspect their purchases upon receipt and contact us promptly if any issue arises. Delayed reporting may impact our ability to process a refund or exchange efficiently.

5. Non-Refundable Items and Services

Certain products and services are not eligible for a refund or return. These include:

• Items that have been personalised, customised, or engraved at the customer's request
• Downloadable digital content or software that has been accessed or downloaded
• Sealed hygiene products (such as gloves, headwear, or undergarments) that have been unsealed after delivery
• Gift cards and vouchers (unless required by law)
• Items that have been clearly used, damaged by misuse, or modified by the customer
• Services that have already been fully performed with your prior agreement
• Products damaged due to improper use, negligence, or failure to follow care instructions
• Items purchased during a final sale or clearly marked as "non-returnable" at the time of purchase

6. How to Request a Refund – Step-by-Step

To initiate a refund, please follow these steps:

1. Step 1 – Contact Us: Reach out to our customer service team by emailing [email protected] or visiting our website at mcguirksgolsf.com. Please include your full name, order number or proof of purchase, the item(s) you wish to return, and the reason for your refund request.
2. Step 2 – Await Confirmation: Our team will review your request and respond within 2–3 business days. We may ask for additional information, such as photographs of a faulty or damaged item, to assist in processing your request.
3. Step 3 – Return the Item: If your refund request is approved and the item needs to be returned, we will provide you with return instructions. Please do not send items back without first receiving written confirmation from our team. Items must be securely packaged to avoid damage during transit.
4. Step 4 – Item Inspection: Once we receive your returned item, our team will inspect it within 3–5 business days to confirm it meets the return eligibility conditions.
5. Step 5 – Refund Issued: Upon successful inspection, your refund will be processed within the timeframes outlined in Section 7. You will receive a confirmation email once the refund has been initiated.

7. Refund Processing Times by Payment Method

Once a refund has been approved and processed on our end, the time it takes to appear in your account depends on your payment method:

Please note that McGuirks Golf is not responsible for any additional delays caused by your bank or payment provider. If you have not received your refund within the stated timeframe, we recommend contacting your bank before reaching out to us.

8. Partial Refunds

In certain circumstances, a partial refund may be issued rather than a full refund. Partial refunds may apply in the following situations:

• The item is returned without its original packaging, accessories, or documentation, resulting in a reduction in value
• The item shows signs of use, wear, or damage that were not present at the time of delivery
• Only part of an order is returned
• A service was partially performed before cancellation was requested
• A promotional discount was applied to the original order and the remaining items no longer qualify for the promotion

In all cases of partial refunds, we will clearly communicate the amount to be refunded and the reason for the reduction before processing the refund. You will have the opportunity to raise any concerns before the refund is finalised.

9. Exchange Policy

McGuirks Golf is happy to facilitate exchanges under the following conditions:

• The item is returned within 14 days of purchase or delivery
• The item is in its original, unused condition with all original packaging and tags intact
• The exchange is for an item of equal or greater value (with any price difference to be paid by the customer)
• The item is not on the non-refundable or final sale list

To request an exchange, please contact us at [email protected] before returning the item. If the desired replacement item is out of stock, we will offer you the choice of waiting for restocking, selecting an alternative item, or receiving a store credit or refund.

Please note that customers are responsible for return shipping costs for exchanges unless the item is faulty or not as described.

10. Cancellation Policy

You have the right to cancel an order under the following conditions:

10.1 Online Orders (Cooling-Off Period)

For purchases made online or by distance selling, you have the right to cancel your order within 14 days of receiving the goods without providing any reason, in accordance with the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. To exercise this right, please notify us clearly in writing before the 14-day period expires.

10.2 Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us immediately at [email protected]. If the order has not yet been processed for dispatch, we will cancel it and issue a full refund promptly. If the order has already been dispatched, you will need to follow the returns process outlined in Section 6.

10.3 Service Cancellations

For services booked through McGuirks Golf, you may cancel within 14 days of booking, provided the service has not yet commenced. If you have expressly requested that the service begin within the 14-day cooling-off period, and the service has been fully or partially performed, a proportionate charge may apply.

10.4 How to Cancel

To cancel an order or service, contact us by email at [email protected] with your order number and the subject line "Cancellation Request". We will confirm receipt of your cancellation request within 1–2 business days.

11. Return Shipping Costs

The responsibility for return shipping costs is as follows:

• Faulty, defective, or incorrectly supplied items: McGuirks Golf will cover all return shipping costs.
• Change of mind or cooling-off period returns: The customer is responsible for return shipping costs unless otherwise agreed.
• Exchanges: The customer is responsible for return and outbound shipping costs unless the item is faulty.

We strongly recommend using a tracked and insured shipping service for all returns, as McGuirks Golf cannot be held responsible for items lost or damaged in transit during the return process.

12. Dispute Resolution Process

We hope that all refund and returns issues can be resolved quickly and amicably through direct communication with our team. If you are not satisfied with the outcome of your refund request, please follow these steps:

1. Formal Complaint: Submit a formal written complaint to [email protected], clearly outlining the issue and the resolution you are seeking. We will acknowledge your complaint within 5 business days and aim to provide a full response within 15 business days.
2. Escalation: If you remain unsatisfied following our response, you may escalate your complaint to a relevant external body. In Ireland, consumers may contact the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie for advice and assistance.
3. Alternative Dispute Resolution (ADR): You may also seek resolution through an approved ADR scheme. EU consumers may use the EU Online Dispute Resolution (ODR) platform available at https://ec.europa.eu/consumers/odr.
4. Legal Action: As a final option, you may pursue the matter through the Small Claims Court in Ireland for claims up to €2,000, or through the District Court for higher value claims.

13. Policy Updates

McGuirks Golf reserves the right to update or amend this Refund Policy at any time. Any changes will be effective immediately upon posting to our website at mcguirksgolsf.com. The date at the top of this policy indicates when it was last revised. We encourage you to review this policy periodically to stay informed of any updates. Continued use of our website or services following any changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Refund Policy or to initiate a return or refund, please contact us using the details below: